RMIT is a global university of technology, design and enterprise with more than 96,000 students and 9,000 staff globally. RMIT's mission is to help shape the world through research, innovation, quality teaching and engagement, and to create transformative experiences for students, getting them ready for life and work.

RMIT 是一所科技、设计和商业管理为一身的全球性大学，在全球拥有 96,000 多名学生和 9,000 名员工。RMIT 的使命是通过研究、创新、优质教学和参与来帮助学生塑造世界，并为学生创造变革性的体验，让他们为生活和工作做好准备。

职位详情

我们的名称

RMIT University

Prospective Student Officer

Position Summary

• Engage in meaningful needs-based conversations with international prospective students from the Chinese audience across various stages of the sales pipeline, building a positive relationship, unearthing study motivations and ultimately converting the student from prospect to enrolment.
• Serve as subject matter expert for the International China Prospective Student Audience and provide consistent meaningful insight back into the business to shape future student recruitment efforts.
• Work in collaboration with the wider International Recruitment squads in order to align and coordinated sales and recruitment activities.
• Ensure detailed and quality lead capture through conversations with prospective students in order to maintain an effective sales pipeline for upcoming and future intakes.
• Develop and leverage cross-functional working relationships with internal and external stakeholders to ensure delivery of effective direct marketing campaigns and customer experience.
• Gather and provide meaningful audience insights on the audience to help shape and inform future marketing and recruitment activities.
• Meet and exceed individual and team KPIs in order to contribute to overall University student recruitment targets.
• Assist and contribute when required across activities within the greater university community to support the broader team in reaching recruitment targets and general support across the recruitment and admission teams.

• Fluent in both Chinese (Mandarin) and English languages is essential.
• Demonstrated experience in sales enquiry management and case management.
• Demonstrated experience in international student recruitment highly regarded.
• Fluent in both Chinese Mandarin and English is essential, Cantonese speaking is advantageous.
• Experience with CRM for capturing lead and case data based on conversation with prospective students as well as managing, maintaining a sales pipeline.
• Strong organisational skills and attention to detail, including the capacity to manage time effectively.
• Excellent interpersonal communication skills, including skills in persuasion, information exchange and relationship management.
• Ability to use multiple systems simultaneously, and work well under pressure whilst meeting KPI’s.   
• Demonstrated ability to show initiative and flexibility, a willingness to take on new challenges, work with minimal supervision, and organise workload to ensure timely completion of tasks.

• Experience using Salesforce (CRM)
• Excellent communication skills both verbal and written
• Influencing and sales skills
• Customer focused individual who has empathy for those they deal with and a polite and friendly manner

SALARY RANGE

工作地点

不限城市、居家办公

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