剑桥教育集团（CEG）录取专员岗，北京招聘

Since 1952, Cambridge Education Group (CEG) has been delivering the highest quality academic programmes, preparing thousands of students to progress onto the world’s leading universities.

Cambridge Education Group aims to be the undisputed customer service leader in the international education sector and to be recognised as such by its agents, partners and their clients, by the universities it works with and by its competitors. The objective is simple: to deliver exceptionally high standards of service in every single customer interaction.

The Group currently operates two different brands: ONCAMPUS - teaching foundation courses to university degrees on campuses in the UK, USA and mainland Europe, and CEG Digital, who work closely with partner universities, market and deliver part-time online and blended university programmes to students around the world, using cutting-edge technology, sector leading pedagogy and first-class support to provide an outstanding digital educational experience.

职位详情

我们的名称

Cambridge Education Group

我们要招聘的职位

China Admissions Coordinator

工作描述Job overview

To provide a fast, efficient and welcoming service for all customers, internal and external. Proactively pursuing student recruitment and conversion on to CEG academic courses, within the China Admissions team.

The role: This is a full time role based in the China Admissions department for Cambridge Education Group, in Beijing (China). The post holder will be a member of a sub-team of 4 full time members of staff, processing enquiries and applications efficiently, maintain the student database and issuing paperwork in an accurate and timely manner, working closely with colleagues from the Sales teams and centres. Normal working hours will be between the hours of 9.00am and 6.00pm. The post holder may be required to work weekends or extra hours during peak season or busy periods.

Holidays and benefits: 18 days per calendar year, plus public holidays. No holiday to be taken between July and September.

职位描述 Job Description

The following section outlines a more detailed, but not exhaustive, description of the duties pertinent to this post.

岗位职责 Key Responsibilities and Capabilities

• Process student applications from initial enquiry to arrival, ensuring turn-around times within agreed standards of time and accuracy.

• Take overall responsibility for a regional or process area within the department and manage the processing of all applications and enquiries for that area, including working with the Sales team on conversion campaigns as required.

• Act as the Admissions specialist for the China region.

• Act as the support for another area within the Admissions team, providing cover for the primary Admissions Coordinator during absences and support in busy periods.

• Provide assistance in general to other product/regional areas within the team as directed to ensure the team as a whole meets its turn-around promises.

• Maintain the accuracy and completeness of student databases and agent information, both for CEG internal purposes and for external compliance purposes.

• Prepare accurate and timely paperwork, including but not limited to offer letters, pre-arrival information and final acceptance letters.

• Provide efficient and courteous communications with all customers, internal and external.

• Maintain positive and constructive relations with colleagues, particularly in the Sales team and centres.

• Maintain a good working knowledge of the Admissions software and databases.

• Maintain a good working knowledge of the CEG portfolio of centres, courses, special offers, and the entry requirements in order to provide suitable advice to applicants, and to accurately assess applicants.

• Maintain a reasonable knowledge of compliance issues, including UKVI/SEVP requirements, visa regulations, and OfSTED and other compliance requirements.

• Bachelor degree or above.

• Strong administrative skills, with the ability to manage a busy workload, to prioritise work and meet tight deadlines.

• A high level of professionalism and excellent customer service skills.

• Strong written and oral communication skills in English and Mandarin.

• Excellent attention to detail, cultural awareness and sensitivity.

• Competent user of Microsoft office package.

• A team player who will provide support as required to other areas within the team.

Desirable

• Experience of CRM systems/customer databases.

• Experience of working in a global business and/or education environment.

• Experience in a distance Sales environment.

• Knowledge of the British/US education systems and visa regimes.

薪资待遇

Negotiated

工作地点

Beijing

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